Contact Us

Please call or e-mail us...

Phone: 403-556-6221

Email: info@thestitchery.net

...Fibre Therapy... helps to keep ones mind happy and healthy many things can be worked through with a needle and thread in hand... with many stitches we will get through this... we are all in this together!

Stay Safe, Stay Healthy

Thank-you for your under standing durning this time.


Merchant Policy

PRODUCT IMAGES

All product images are taken to give additional references to the product as best possible. Depending on your viewing device and/or screen settings that may alter the the colours slightly and is the nature of viewing items online. This is not something within our realms of control and we are not responsible for slight variances.


PRE PACKAGED ITEMS

Notions, Thread, Fabric Packs (pre cut or made in house), Bundles, Kits etc. Once opened, cut, or used in anyway cannot be returned. In the event you received a wrong item please do not open the products packaging plastic/cello-wrap/sealed bag/tied-ribbon. This could affect the ability to make a return. Packaging of item('s) dose not include the box/envelope that was used for shipping the item('s) in.

If you received your item('s) ordered and there is an issue please contact us right away.


CUT FABRIC BY THE METER:

Quantity is in .50 meter increments... i.e QTY 1 = .50meter QTY 2 = 1 meter    QTY 3 = 1.5 meters

All cut fabric orders are final sale. Some exceptions can be made at our discretion.


ITEMS ON SALE

All Sale Items are FINAL SALE. This includes Regular priced items on sale and items in "Sale Bin" and Sub-categories of "Sale Bin". No returns, refunds, or exchanges.


RETURN... REFUND...EXCHANGE:

Please see Shipping and Returns page, The Full Return...Refund...Exchange Policy.


SHIPPING:

Please see Shipping and Returns page , The Full Shipping Policy.


Patternworkz Design StudioTM patterns are for your personal use only not to be made or sold for profit. No pattern may be reproduced, copied, modified, or shared without written consent of the designer. Every effort has been made to assure that the contents of each pattern are accurate. We can not beheld responsible for human error or   variations in individual workmanship. 

Patternworkz Design StudioTM is a subsidiary of The Stitchery.


Purchasing/placing order from this website states that you agree these terms and conditions mentioned above and our Shipping Policies, Return Policies.  


Privacy Policy

LAST UPDATE OF THIS PRIVACY POLICY - [April 2020]

BEFORE USING OUR SITES, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy is applicable to [The Stitchery ]("Company") and sets out our policy on the gathering and use of information on this site and our other sites (collectively "Sites"). The Company is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. The Company complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.

YOU ARE RESPONSIBLE AT ALL TIMES FOR MAINTAINING THE CONFIDENTIALITY OF ANY PASSWORD OR OTHER ACCESS INFORMATION.

ACCEPTANCE OF OUR PRIVACY POLICY:

By using this Site or any other The Company Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.

COLLECTION OF PERSONAL INFORMATION

Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number. We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms and the like. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.

HOW DOES COMPANY USE INFORMATION GATHERED ABOUT ONLINE VISITORS?

Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.

PROMOTIONAL AND INFORMATIONAL OFFERS

With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. The Company uses reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us  via e-mail or phone call, see our "Contact Us" Page for details.

Privacy Policy

DISCLOSURE OF INFORMATION

The Company will not disclose personal information that you provide on its Sites to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.

COOKIES

The Company, in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.

PROTECTION OF CHILDREN ONLINE

The Company considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.

PROTECTION OF INFORMATION:

Our Commitment to Security:
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Storage of Information:
Personal information you share with us is stored on our database servers at Company data centers (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.

POLICY CHANGE:
If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.

ACCEPTANCE OF OUR PRIVACY POLICY:
Again by using this Site or any other The Company Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy. YOU ARE RESPONSIBLE AT ALL TIMES FOR MAINTAINING THE CONFIDENTIALITY OF ANY PASSWORD OR OTHER ACCESS INFORMATION.


Return/Exchange/Refund Policy

Return... Refund...Echange Policies

Any and all returns, refunds, or exchanges, damages, incomplete/incorrect orders, or other claims must be submitted with 15 days of receiving the order. Claims can be submitted to info@thestitchery.net please include any addition helpful information/photos in regards to the claim being made. Every effort will be made to resolve any issues. It is at our sole discretion and we handle all returns and or replacements and is done so on case by case basis. We hope to work with you to resolve any and all issues and get the customer the best possible results possible.


PRE PACKAGED ITEMS

Notions, Thread, Fabric Packs (pre cut or made in house), Bundles, Kits etc. Once opened, cut, or used in anyway cannot be returned. In the event you received a wrong item please do not open the products packaging plastic/cello-wrap/sealed bag/tied-ribbon. This could affect the ability to make a return. Packaging of item('s) dose not include the box/envelope that was used for shipping the item('s) in.

If you received your item('s) ordered and there is an issue please contact us right away.


CUT FABRIC BY THE METER:

Quantity is in .50 meter increments... i.e QTY 1 = .50meter QTY 2 = 1 meter    QTY 3 = 1.5 meters

All cut fabric orders are final sale. Some exceptions can be made at our discretion.


ITEMS ON SALE

All Sale Items are FINAL SALE. This includes Regular priced items on sale and items in "Sale Bin" and Sub-categories of "Sale Bin". No returns, refunds, or exchanges.


All product images are taken to give additional references to the product as best possible. Depending on your viewing device and/or screen settings that may alter the the colours slightly and is the nature of viewing items online. This is not something within our realms of control and we are not responsible for slight variances.


Shipping/Delivery Policy

SHIPPING:

Orders are processed for shipping: Wednesday thru Friday at the store... any orders placed on the weekends will be processed the following Wednesday. Tracking information will be sent out as soon as its made available. these times may vary if there is high order volumes.

Our Preferred Method for Shipping: Canada Post, with tracking info/insurance.

Shipping times may be faster or slower than stated by Canada Post* and "The Stitchery" is not responsible for these. Shipment times, as they are estimated, and can very. We appreciate your patience and understanding while awaiting the arrival of your order!

"In Store Pick-Up/Curb Side Pick-Up" Option;  You will be contacted and we can set up a date and time for Pick-up that works for both parties. We ask during this time you do not just show up as we are spacing people out to eliminate large groups of people showing up at the same time.

Free Shipping in Canada on Orders over $175.00: Is currently available for online web orders as well as for phone/mail order some restrictions apply see the following information below.

If you're on a pre-paid program/club, you will be subject to the programs terms/conditions which may include shipping cost/fees. If you place an order of $175 or more in addition to your programs committed amount on that programs month/pre-scheduled period, to ship out at the same time with your program, you will receive free shipping on that one month/pre-scheduled period of your program and the additional order. 

For Phone/mail order only items that do NOT quality for free shipping would be larger rulers, reliable irons, some cutting mats... due to their size and packaging requirements. 

Please contact us for any additional questions.


*Deliveries with-in Canada can take on average 6-10 business days to arrive, depending on the shipping method used. Deliveries outside of Canada might take longer. Business days are Monday thru Friday, excluding holidays. For each individual order, we select a shipping method that will provide both value and speedy delivery that is trackable. Standard shipping method is Canada Post. Please note that customers outside Canada shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges. 


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